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Kudos

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You never know when Kudos will come or where they will come from. Sometimes they come from our wonderful Patient Experience Professionals who share what they are hearing from patients, sometimes directly from the doctors and staff, and sometimes from volunteers. We would like to share some of the Kudos which we received this quarter. We appreciate them and enjoy them and hope that through them you will have a real appreciation of our "Family" of patients, volunteers, staff, physicians and surgeons, and our wonderful neighbors.

From a patient’s spouse to ER staff who recognized an unknown allergy to Vitamin K. If not for their efforts, he might not be here today. 

From ICU to Case Management for their help with end of life issues.

With a full hospital in the winter months, the Environmental Services team cleaned 2,100 patient rooms with an average turnaround time of just 40 minutes. Those patients waiting for a room really appreciate your efforts!

 

From a grateful patient thanking the volunteers who walked her to the cafeteria and back to her room and says how great her hospital stay was.

From a patient who sent a card and candy to the Cardiac Medical Unit staff for being so caring when she needed them during her stay.

From hospital team members congratulating Ann Crotts for becoming one of only 650 Infection Disease Board Certified Pharmacists in the country. Great Job, Ann!

To an emergency department nurse for treating a young patient like family as they waited for a transfer to Arnold Palmer Hospital.

To the emergency room and cath lab staff for a record 27-minute door-to-open-vessel time!

From a patient’s spouse for giving her husband 6 more months of life. 

From a patient and his spouse who brought in steaks they prepared for the emergency room staff as a thank you for the wonderful care they received. 

For an Observation nurse who felt that something wasn't right for a patient and accompanied her for testing to Nuclear Medicine where the patient unexpectedly coded.

From a patient in the emergency room who has had great care the four times they have been hospitalized and says the hospital saved her spouse's life.

From a Pulmonary Rehabilitation patient who credits our team for saving his life, enabling him to play with his grandchildren, walk and be able to make trips to the grocery store.

To Cardiac Medical Unit staff from an out-of-town patient family member who was able to get necessary updates on her mother’s care.

To Case Management for working to help a WWII veteran. 

For a great catch when our Security team and emergency department staff helped a very sick patient who pulled her car into the helipad area across from the emergency room and needed help before being transported to Shands Hospital in Gainesville. 

From a recent hospital visitor who said, “When I visited the emergency room I was treated with dignity and respect. I feel blessed that the hospital is here.”

To those in the emergency room who were so nice to my daughter. They were respectful, kind and heartwarming. She keeps asking about them because of their kindness. 

A special thank you from a gentleman who became confused and disoriented as he began a bicycle ride one morning. He returned home and his wife called EMS. He has no memory of anything between 8 a.m. and 1:30 p.m.  The emergency room did numerous tests including a CT of the brain. As he was being wheeled to his room upstairs, he returned to normal and was discharged the next day. He and his wife both say that his care was professional and compassionate. 

From a patient obituary which reads in part: "The family would like to acknowledge the amazing care he received in the ICU from his nurses and the Respiratory team. Hugs to you all for treating your patient and us with respect and love as if he were your own. You are the angels he and the family needed in his final fight. God Bless You!"

From an Observation patient who says he received the best care he has had in 56 years and shows his appreciation by supplying lunch for the unit.

To an emergency room nurse who helped a patient and his spouse through a difficult life event by honoring a last request by playing a wedding song and allowing them to have a last dance.

From a patient letter for exceptional care and compassion, allowing her husband to pass here at the hospital rather than go to hospice.

From a patient phone call who said the doctor treated her like she was his mother or grandmother.

To the hospital ADA Coordinator for buying bowls and food for a patient's pet while she was hospitalized.

From a patient who said her nurse made her feel that she was her only patient.

From ICU to Chaplain Joe for his support of patient families and staff in Critical Care.

From Acute Rehabilitation to our Wound Care team for their great work with a patient, creating a positive experience.